First Vice President Chief Operating Officer 508-491-3181 joliveira@baycoastins.com
Jocelyn Oliveira serves as First Vice President and Chief Operating Officer of BayCoast Insurance, where she oversees all operational functions of the agency across eight locations. With a career in insurance that began in 2006, and her tenure at BayCoast Insurance starting in 2011, Jocelyn plays a critical role in driving operational excellence, efficiency, and strategic execution throughout the organization.
As Chief Operating Officer, Jocelyn provides leadership across all lines of business and departments, including personal and commercial lines operations, client service, staffing, process improvement, and technology initiatives. She is instrumental in aligning day-to-day operations with the agency’s long-term strategic goals, ensuring consistency, scalability, and a high standard of service across the organization.
Licensed in Property & Casualty Insurance, Jocelyn holds several professional designations, including Certified Insurance Services Representative (CISR) Elite, Certified Professional in Personal Lines (CPPL), and Certified Professional Insurance Agent (CPIA). She has been a key driver of process improvement initiatives and operational enhancements and is widely regarded as a trusted advisor within the insurance industry.
In addition to her professional accomplishments, Jocelyn is a graduate of the Leadership South Coast Program, which further strengthened her leadership and community engagement skills. She currently serves as President of the Board of Directors for Samaritans South Coast, a nonprofit organization dedicated to suicide prevention and community support. Jocelyn is also an active member of the Bristol Chapter of Massachusetts Association of Insurance Women (MAIW) and remains committed to giving back to the community.
Jocelyn resides in Swansea with her husband. Outside of work, she enjoys spending time with her family and unwinds by raising chickens, a lighthearted pursuit that provides both balance and enjoyment.
